IT service providers juggle support requests, maintenance tasks, and documentation across dozens of clients. Give each one a dedicated portal to submit tickets, track progress, and access documentation.
Sound familiar?
If any of these hit close to home, you’re not alone.
Clients call, email, and text when something breaks. Requests get lost between channels, and nothing is tracked consistently.
Network diagrams, login credentials, and setup guides live in different systems. Clients can never find what they need.
Clients submit a request and hear nothing for hours. They don't know if it's been seen, assigned, or already resolved.
Monthly managed service invoices go out, but clients don't see what was actually done. This creates trust issues.
The solution
A dedicated portal that fits the way you already work.
Clients submit support requests through the portal as tasks. Each gets a status, priority, and conversation thread.
Clients check their portal to see if a ticket is open, in progress, or resolved. No more "just checking in" calls.
Upload network docs, SOPs, and setup guides to the client's file section. They access them on demand.
Monthly invoices linked to completed tickets show clients exactly what work was performed for their fee.
In practice
The client logs into the portal, creates a task describing the issue, and attaches any relevant screenshots or error logs.
A technician updates the task status to "In Progress," adds comments with findings, and marks it resolved when done.
At month-end, send an invoice that references the tickets resolved. Clients see the value of their managed service agreement.
Key features
The features that matter most, described in your language.
Clients submit and monitor support requests with clear status updates — Open, In Progress, Resolved.
Store network diagrams, SOPs, credentials documents, and setup guides in organized client-specific folders.
Discuss issues with clients directly on each ticket. File attachments for logs, screenshots, and diagnostic output.
Send monthly or per-incident invoices. Track payment status across all your managed clients in one place.
Clients get email notifications when their ticket status changes, when you add a comment, or when an invoice is ready.
White-label the portal with your MSP brand. Clients interact with your company identity throughout.
More use cases
Set up takes less than five minutes. Try it risk-free with a 14-day money-back guarantee.
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